Dental Deep Dive

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October 12, 2021  

Patient Relationship Management

A conversation with Dimitri Rabinovich. Dimitri is a Senior Product Manager for Henry Schein One who focuses on patient relationship management (PRM) and patient demand generation. Before joining Henry Schein One, he was an operations manager and a management consultant for several dental and medical practices in Washington State. With a background in health care and business management, Dimitri brings decades of experience to our conversation on PRM.

In this episode we ask

 - 02:30   What are the trends happening right now that are impacting PRM most?

 - 04:05   How do you look at the need for relationship management when it comes to health care?

 - 05:42   What differentiates an effective PRM solution from a manual communication strategy within a practice?

 - 07:21   What are some of the most common pain points practices have in relation to communication with patients?

 - 09:10   How are you seeing the most successful dental organizations use PRM to drive practice growth and provide better care for patients?

 - 14:33   What would you say to a practice that worries that using a PRM solution would eliminate the personal touch they have with patients?

 - 17:17   What are the best practices that organizations should start using today to better manage their relationships with their existing patients?

Resources

 - Henry Schein One patient communication tools:
https://henryscheinone.com/solutions/group/patient-communication

 

This episode is sponsored by Dentrix Enterprise.
Dentrix Enterprise is a powerful platform designed to help dental organizations grow and scale. To learn more about how Dentrix Enterprise can help optimize your dental business and integrate with patient relationship management software, visit dentrixenterprise.com/dentaldeepdive

September 14, 2021  

Improving Insurance Management

A conversation with Teresa Duncan, MS. Teresa is an author, speaker and consultant with over 20 years in dental. Her regular podcasts “Nobody Told Me That!” and “Chew on This” are helpful resources for dental leaders. In this podcast, Teresa shares insights into how dental leaders can get the most from their managers and staff. She also discusses how improving revenue cycle management and insurance workflows can benefit patients while improving the bottom line.

In this episode we ask

 - 01:24   What dental trends are you hearing about the most?

 - 04:23   What are the most common questions you’re asked with regards to making practices more successful?

 - 07:32   What can practices be doing to improve insurance management workflows?

 - 14:40   What advice do you have for dental teams when it comes to avoiding burnout?

 - 18:29   What are the top three things dental leaders and managers can be doing now to improve their practices?

Resources

 - www.OdysseyMgmt.com

 

This episode is sponsored by Dentrix Enterprise.
Dentrix Enterprise provides solutions to help dental organizations improve and optimize the efficiency of their revenue cycle management processes. From claims to billing to payments, Dentrix Enterprise offers specialized tools to support your needs. Learn more at dentrixenterprise.com/dentaldeepdive

August 10, 2021  

Increasing Access to Oral Care

A discussion with Dr. Ethan Kerns, Chief Dental Officer for Salud Family Health Centers, which is the state of Colorado’s largest dental department in a Federally Qualified Health Center (FQHC). Dr. Kerns is also President-Elect for NNOHA, the National Network for Oral Health Access. In this episode, Dr. Kerns offers insights into how dental programs like his can make improvements within their FQHC to significantly benefit both providers and patients. He also discusses the work that NNOHA is doing to help dental professionals and increase overall access to dental care.

In this episode we ask

 - 01:31   What hot topics and industry trends are you seeing most right now?

 - 05:38   What can you tell us about NNOHA and the work they do?

 - 07:40   Where are you seeing NNOHA make the biggest impact?

 - 10:20   What are some of the biggest challenges you are seeing for dental clinics right now and what are successful clinics doing to help overcome those challenges?

 - 12:04   With some dental programs facing challenges in filling staff positions post COVID, what resources does NNOHA offer to help with these challenges?

 - 15:11   What are you seeing successful dental programs doing well that maybe other programs aren’t focused on?

Resources

 - NNOHA Website – www.nnoha.org

 - NNOHA Workforce Resources – https://nnoha.org/ohi-toolkit/option-2-currently-offers-on-site-dental-services/expansion-addition-of-off-site-direct-services/workforce-resources/

 

This episode is sponsored by Dentrix Enterprise.
Dentrix Enterprise is a robust management software that provides tools and technology to help CHCs and FQHCs optimize organizational efficiency with a preferred, dental-specific workflow. Dentrix Enterprise is also interoperable with more than 40 different medical systems. Learn more at dentrixenterprise.com/dentaldeepdive

July 13, 2021  

Establishing Effective Dental Workflows

A conversation with Jamie Westfall, Henry Schein One. Jamie brings over ten years of experience as a Certified Trainer with a proven record of helping dental teams experience success. In this episode, she shares her expert insights into how dental programs can apply best practices across locations through their organizational workflows, and how making workflow improvements can positively impact overall patient outcomes.

In this episode we ask

 - 01:49   What dental industry hot topics are you hearing about the most?

 - 06:45   What impacts have you seen for practices that have the right dental workflows in place?

 - 10:40   What key areas do teams need to focus on when evaluating the effectiveness of their current workflows?

 - 12:14   What are some ways to help improve team accountability for adopting and implementing workflows?

 - 14:56   How does the technology that a dental organization implements impact the effectiveness of their workflows?

 - 21:17   What can dental programs do today to make improvements in their current workflows?

Resources

 - Episode 9, Jamie Westfall – Best Practices for Staff Onboarding

 - Episode 17, Michelle Strange – Teledentistry

 

This episode is sponsored by Dentrix Enterprise.
Dentrix Enterprise provides tools and technology to help dental organizations optimize and streamline their centralization processes. The Dentrix Enterprise team offers specialized Workflow Analysis services to help you analyze and improve practice workflows. Learn more at dentrixenterprise.com/dentaldeepdive

June 8, 2021  

Teledentistry

A discussion with Michelle Strange, MSDH, RDH. Michelle has over 20 years of experience in numerous roles in dentistry. She is the cofounder of the popular podcast, A Tale of Two Hygienists; cofounder of both Level Up Infection Prevention and TriviaDent; and the client success manager for MouthWatch. And she still finds time to work as a practicing dental hygienist! In this episode, she shares her expert insights into best practices in the use of teledentistry in improving overall patient outcomes.

In this episode we ask

 - 03:24   What are the hot topics you’re seeing in the dental industry right now?

 - 07:23   How have you seen teledentistry evolve over the past year?

 - 09:25   Of the aspects of teledentistry that came about because of the pandemic, which will remain important to practices going forward?

 - 12:55   What would you tell practices that haven’t adopted teledentistry yet about how it can benefit them?

 - 15:38   How can different dental organization types, from DSOs to Community Health Centers, be utilizing teledentistry for their specific needs?

 - 23:11   What have you seen practices do well, as far as change management for patients and providers goes, when adopting teledentistry?

Resources

 - Michelle Strange – michelle@mouthwatch.com

 - Podcast – www.ataleoftwohygienists.com

 

This episode is sponsored by Dentrix Enterprise.
Dentrix Enterprise helps dental programs manage the complexities of their unique organizations while improving practice efficiency and productivity. Get dental technology solutions designed to fit your specific needs and improve patient outcomes. Learn more at dentrixenterprise.com/dentaldeepdive

May 11, 2021  

Technology Insights for the Successful Practice

A discussion with Thomas Barberio. Tom brings over 18 years of experience delivering technology solutions in variety of industries, including dental. He currently holds CIO, consultant and advisory board positions with many large DSOs. During our conversation, he offers valuable advice for practices around industry trends in artificial intelligence, analytics and technology integration. He also shares insights into centralization best practices and where dental practices should be investing to find the greatest success.

In this episode we ask

 - 02:14   What hot topics are you seeing in the dental industry right now?

 - 12:55   What areas of the patient experience, that have come about over the last year, are now staples that practices need to have going forward?

 - 14:57   What areas of practice operations are helping dental organizations become most successful?

 - 21:46   When it comes to technology, what should practices be investing in right now?

 - 29:53   What are the top three things you would advise practices to do — short-term, mid-term, and long-term — to help drive practice success?

Resources

 - Tom Barberio – Email | LinkedIn

 - “All in One Place,” an Efficiency in Group Practice article, featuring Tom Barberio

 

This episode is sponsored by Dentrix Enterprise.
Dentrix Enterprise is a powerful practice management system designed to help you grow and manage your multilocation dental practice or integrated health center. Centralize data and operations, improve clinical efficiency and increase revenue potential with Dentrix Enterprise. Learn more at dentrixenterprise.com/dentaldeepdive

April 13, 2021  

Electronic Prescriptions

A conversation with Jill Helm, Pharm.D., VP, Solution Management and Helena Molyneux, client account manager with Veradigm, an Allscripts company. Jill and Helena bring years of experience in electronic prescriptions. Throughout the podcast they share valuable insights into prescription trends within the dental industry, including recent and upcoming state mandates. They also share details on how ePrescriptions can add value to practices while benefiting both patients and providers.

In this episode we ask

 - 02:50   What’s happening with the landscape and evolution of prescription writing?

 - 10:20   What can you tell us about the progression of state mandates for ePrescriptions?

 - 13:40   How do you view the consumerism of today and how it influences the direction of electronic prescribing?

 - 18:55   How can dentists and staff start today to implement best practices around ePrescribing and keeping patients safe?

 - 20:45   What trends or changes do you see coming in the future?

 - 24:21   What are the three main takeaways dental professionals should focus on when it comes to ePrescriptions?

Resources

 - ePrescribe – State Mandates List

 

This episode is sponsored by Dentrix Enterprise.
Dentrix Enterprise offers services that integrate directly within the practice management system. Among these offerings is Dentrix Enterprise ePrescribe, which allows dental practices to prescribe medications easily and safely. Improve practice efficiency by sending prescriptions to retail and mail-order pharmacies directly from Dentrix Enterprise. Learn more at dentrixenterprise.com/dentaldeepdive

March 9, 2021  

The Metrics That Matter

A conversation with Vincent Cardillo, President & CEO of Maeva Dental Advisors. As a proven industry leader with wide-ranging experience leading dental service organizations (DSOs), Vin joins the Dental Deep Dive to discuss the benefits and challenges of using metrics in the dental practice. He shares insights into using metrics that fit your practice goals while moving you from sustainability to profitable growth.

In this episode we ask

 - 05:19   What advice do you have for practices that are trying to use metrics?

 - 11:25   Are practices setting the right types of goals?

 - 12:34   What pitfall are you seeing that practices are falling into?

 - 19:54   What are the metrics practices most often miss tracking (that they should be)?

 - 23:13   What first steps would you advise practices take to get started using metrics effectively?

Resources

 - Vincent Cardillo, Maeva Dental Advisors – vin@maevaadvisory.com

 - eBook – The Six Stages of Growth: From Solo Practice to Dental Service Organization

 

This episode is sponsored by Dentrix Enterprise.
Dentrix Enterprise is a complete dental practice management system that offers multilocation and group practices, including DSOs, the reporting insights they need. With the centralized database of Dentrix Enterprise, these complex organizations can gain the visibility they need to manage and track individual locations as well as their overall organization. Learn more at dentrixenterprise.com/dentaldeepdive

February 9, 2021  

Developing Meaningful SOPs

A conversation with Karina Santos, Strategic Customer Success Manager with Henry Schein One. With more than 25 years of practice management experience, Karina works closely with dental executive teams to transform their digital workflows and improve their profitability. In this episode, Karina shares her expert insights into the use of Standard Operating Procedures (SOPs) for dental practices and gives examples of how SOPs can improve efficiency within any organization.

In this episode we ask

 - 03:41   What are the best practices that organizations should be focused on with their Standard Operating Procedures?

 - 06:25   What are common pitfalls for practices that don’t have SOPs?

 - 08:21   What first steps would you share with practices who are starting with SOPs?

 - 12:02   What can practices do to use their existing SOPs more effectively?

 - 18:30   What is the biggest benefit for companies that have a good culture around their SOPs?

 - 21:25   What do successful practices do to keep SOPs top of mind for their team members?

Resources

 - Webinar featuring Karina Santos – Centralization Secrets of National DSOs

 

This episode is sponsored by Dentrix Enterprise.
Dentrix Enterprise provides practice management tools to help dental teams improve their operational efficiency as they grow and scale. Dentrix Enterprise offers a best-in-class system for multiple location and group private practices, DSOs, community and federally qualified health centers, and institutional dental organizations. Learn more at dentrixenterprise.com/dentaldeepdive

January 12, 2021  

Impacting Financial Sustainability

A conversation with Andrea Dickhaut, RDH, BSDH, MHA. Currently the Program Manager & Senior Dental Operations Consultant with D4 Practice Management, Andrea has a wealth of experience in the dental industry across multiple organization types. She shares insights into what dental programs can do to overcome common challenges. She also discusses what they can focus on incrementally to make sustainable improvements within their organizations.

In this episode we ask

 - 02:19   What do you see evolving in the dental industry right now?

 - 05:28   What are some of the common challenges you see that dental programs face?

 - 08:54   What advice do you have for dental departments struggling to stay out of the red?

 - 14:24   What are the areas of revenue cycle management where you feel organizations can benefit the most?

 - 17:56   What should organizations be doing as they work to build a culture of success?

Resources

 - Andrea Dickhaut, D4 Practice Management – andreadickhaut@d4dimension.com

 

This episode is sponsored by Dentrix Enterprise.
Dentrix Enterprise helps dental organizations improve workflow efficiencies and enables dental-specific scheduling. With powerful tools to help create economies of scale and lower expenses with integrated revenue cycle management tools for insurance claims, billing and payments, Dentrix Enterprise offers best-in-class dental software. Learn more at dentrixenterprise.com/dentaldeepdive

December 8, 2020  

Financial Trends in Dentistry

A conversation with Mike White, CPA, Principal with CLA (CliftonLarsonAllen LLP). Mike shares expert insights into best practices for dental organizations that are looking to take the right steps to improve their financial positioning in a challenging market. We talk about current industry trends as well as recommended financial strategies to consider as we head into 2021.  

In this episode we ask

 - 03:10   What are the three most important industry trends that you are tracking right now?

 - 10:08   Has the dental industry reached a ‘New Normal’ post COVID-19?

 - 11:49   What do you see in the industry when it comes to mergers & acquisitions?

 - 17:41   What trends should we expect to see in 2021?

 - 24:02   Given current trends, what financial strategies would you recommend going into the New Year?

Resources

 - CliftonLarsonAllen LLP – www.claconnect.com

 

This episode is sponsored by Dentrix Enterprise.
The Dentrix Enterprise practice management system from Henry Schein One gives large dental groups and DSOs, as well as public health and institutional dental organizations, the ability to centralize in order to increase efficiency and productivity. Learn more at dentrixenterprise.com/dentaldeepdive

November 10, 2020  

Patient Clinical Readiness

A conversation with Jessica Napiza, software training manager with Henry Schein One. Jessica returns to talk more about best practices in patient workflows, specifically in the area of patient clinical readiness.  

In this episode we ask

 - 02:18   What is clinical readiness for patients?

 - 10:20   When evaluating a treatment plan strategy, what might a practice overlook?

 - 15:01   What patient clinical readiness best practices should practices be doing now?

 - 18:50   How have you seen dental organizations benefit from improving their patient clinical readiness practices?

Resources

 - Listen to episode 6 of the Dental Deep Dive for a conversation with Jessica on Patient Financial Readiness.

 

This episode is sponsored by Dentrix Enterprise.
Dentrix Enterprise offers a best-in-class management system designed specifically for dental providers. Benefit from proven, preferred dental workflows that standardize clinical procedures and office processes. Learn more at dentrixenterprise.com/dentaldeepdive

October 13, 2020  

Best Practices for Staff Onboarding

A discussion with Jamie Westfall, a certified trainer with Henry Schein One. Jamie offers insights into best practices for onboarding of new dental staff. She shares details on what practices can focus on now to help improve staff retention, job satisfaction and understanding of their role within the organization.

In this episode we ask

 - 01:46   What areas are most often overlooked when it comes to onboarding staff?

 - 05:55   What are the best ways to communicate the overall goals of the organization?

 - 12:53   What outcomes do practices see when they are doing onboarding the right way?

 - 18:48   What are the three areas where practices struggle the most with onboarding?

 - 23:27   What is one thing that practices can do today to improve their onboarding process?

 

This episode is sponsored by Dentrix Enterprise.
With Dentrix Enterprise from Henry Schein One, your staff can quickly learn and become productive because Dentrix Enterprise features the most recognized user interface in dentistry. Learn more at dentrixenterprise.com/dentaldeepdive

September 8, 2020  

Learning from DSOs

A discussion with Kim Larson and Bill Neumann of Group Dentistry Now, a leading source for DSO and group dental practice news. Kim and Bill share what they are seeing in the DSO industry, how the industry is evolving and what other types of dental organizations can learn from DSOs.

In this episode we ask

 - 04:14   Why has the DSO industry been so dynamic and quickly evolving?

 - 07:44   What trends do you see happening right now with group practices?

 - 10:58   What challenges are group practices facing right now?

 - 17:09   Where are you seeing DSOs have the most success today?

 - 20:42   What should organizations in other areas of dentistry be learning from DSOs?

Resources

 - Learn more from Kim and Bill at www.groupdentistrynow.com

 - Download the free eBook "Keys to a Successful Multiple Location Practice"

 

This episode is sponsored by Dentrix Enterprise.
The Dentrix Enterprise practice management system from Henry Schein One gives large dental groups and DSOs the ability to achieve greater profitability and efficiency as they grow. Learn more at dentrixenterprise.com/dentaldeepdive

August 11, 2020  

Revenue Cycle Management (RCM) Strategies

A conversation with Gina Cancilla, RCM manager with The Smilist, a growing DSO operating in the New York and New Jersey areas. Gina shares her experiences of over 10 years of managing revenue cycle management for medical and dental organizations.

In this episode we ask

 - 03:46   How is the current climate affecting you as a DSO?

 - 05:27   What is the biggest RCM challenge the practice facing?

 - 09:20   What has been working with your RCM, and where are you seeing successes?

 - 10:37   What are three best practices that organizations should be doing to improve their RCM?

 

This episode is sponsored by Dentrix Enterprise.
Dentrix Enterprise helps dental organizations create economies of scale and lowers expenses with integrated revenue cycle management tools for managing insurance claims, payments and revenue generation. Learn more at dentrixenterprise.com/dentaldeepdive

July 14, 2020  

Patient Financial Readiness

A conversation with Jessica Napiza, software training manager with Henry Schein One. Jessica shares a variety of best practices for patient financial readiness.

In this episode we ask

 - 02:53   What is patient financial readiness and how can it benefit practices?

 - 07:07   What are the key components of financial readiness and what does it do for patients?

 - 13:50   How can practices implement these practices in the most efficient ways?

 - 18:23   What can dental organizations do today to start improving their processes?

 

This episode is sponsored by Dentrix Enterprise.
Dentrix Enterprise offers a best-in-class management system designed specifically for dental providers. Benefit from proven, preferred dental workflows that standardize clinical procedures and office processes. Learn more at dentrixenterprise.com/dentaldeepdive

June 9, 2020  

Interoperability

Part 2 of our conversation with Mike Uretz, founder of DentalSoftwareAdvisor.com and dental software editor for Dental Products Report. Mike talks about what interoperability is and how its importance is increasing in dentistry as it applies to continuity of care for patients.

In this episode we ask

 - 04:28   What is interoperability?

 - 06:44   How can interoperability improve continuity of care for patients?

 - 08:43   What benefits can interoperability provide as it applies to COVID-19?

 - 10:32   Why has adoption of dental interoperability been such a challenge?

 - 14:02   How can dentistry be part of an integrated health system?

Resources

 - DentalSoftwareAdvisor.com

 - Listen to episode 4 of the Dental Deep Dive for the first part of our interview with Mike Uretz

 

This episode is sponsored by Dentrix Enterprise
Dentrix Enterprise is interoperable with over 40 different medical systems to help dental organizations improve efficiencies and provide better care for patients. Learn more at dentrixenterprise.com/dentaldeepdive

May 12, 2020  

Dental EHRs

Part 1 of an in-depth conversation with national EHR expert Mike Uretz. Mike is the founder of DentalSoftwareAdvisor.com and dental software editor for Dental Products Report. In this episode Mike discusses Dental Electronic Health Records and standardization in multilocation practices. The discussion focuses on how EHRs benefit the practice and the patient. 

In this episode we ask

 - 03:08   What is a dental EHR?

 - 05:31   What benefits can a true dental EHR have for a multisite dental practice?

 - 18:24   What has been learned from work with medical EHRs that can benefit dentistry?

 - 24:03   How do you see the need for integrated data evolving in the future?

Resources

 - DentalSoftwareAdvisor.com

 

This episode is sponsored by Dentrix Enterprise.
Dentrix Enterprise is interoperable with over 40 different medical systems to help dental organizations improve efficiencies and provide better care for patients. Learn more at dentrixenterprise.com/dentaldeepdive

April 14, 2020  

Focusing on Better Outcomes for Patients

A conversation with Andrea Hight, former dental director and former national director of community health for Henry Schein. Andrea shares insights into oral health issues as part of overall health and discusses where dental care fits in the patient-centered medical home and creating overall healthier patients.

In this episode we ask

 - 04:54   What struggles are public health organizations dealing with right now?

 - 09:02   What opportunities are there for community health centers in 2020?

 - 13:13   What considerations are important for dental organizations to look at when it comes to systems that work with medical?

 - 15:29   What are you seeing when it comes to integration and consolidation?

 - 25:23   How can organizations balance appointment efficiency and quality of care?

 

This episode is sponsored by Dentrix Enterprise.
The Dentrix Enterprise practice management system from Henry Schein One gives large dental groups and DSOs, as well as public health and institutional dental organizations, the ability to achieve greater efficiency and productivity with award-winning dental workflows. Learn more at dentrixenterprise.com/dentaldeepdive

March 10, 2020  

Dental Trends for 2020

A conversation with Adam McDaniel, director of platforms at Henry Schein One. Adam discusses trends in the market that are likely to have an impact on dental organizations in 2020.

In this episode we ask

 - 01:45   What impact will software automation have on practices?

 - 03:43   What influence will the retail dentistry have on the dental market?

 - 06:43   What shifts in reimbursement processes are on the horizon?

 - 10:50   Will consolidation continue in the industry?

Resources

 - Read the article "Top 4 Dental Trends to Watch for in 2020"

 

This episode is sponsored by Dentrix Enterprise.
The Dentrix Enterprise practice management system from Henry Schein One gives large dental groups and DSOs, as well as public health and institutional dental organizations, the ability to achieve greater efficiency and productivity. Visit dentrixenterprise.com/dentaldeepdive to learn more.

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